Key Responsibilities:
Collaboration and Information Gathering:

• Work closely with subject matter experts (SMEs), developers, and stakeholders to collect detailed information about the new
• Securities Lending system.
• Engage in reviewing historical training materials, including recordings and documents, to ensure a robust understanding of existing processes.

Documentation Development:

• Create comprehensive process documentation, including step-by-step instructions, workflows/process maps, and troubleshooting guides for organization-wide dissemination.
• Develop user manuals, quick reference guides, FAQs, and training materials tailored to various audiences.

Standardization and Visual Enhancement:

• Standardize documentation to maintain consistency in tone, format, and structure.
• Utilize visuals such as diagrams, charts, and screenshots to enhance understanding of processes.

Documentation Maintenance:

• Conduct reviews and updates of documentation to reflect system changes or process improvements throughout the project lifecycle.
• Maintain a documentation repository for version control and easy access.

Training and Support:

• Support the training of wider Securities Lending teams.
• Provide regular and ad-hoc updates on document creation progress.

Qualifications and Skills:

• Proven experience as a Technical Writer, particularly with process and system documentation.
• Strong ability to simplify complex technical concepts for non-technical audiences.
• Excellent writing, editing, and organizational skills.
• Proficiency in documentation tools such as Office Suite, Adobe Acrobat, or specialized software (e.g., Confluence, Jira, Qtest).
• Understanding of workflow or process mapping tools.
• Knowledge of the Securities Lending and/or financial industry.

Nice-to-Have Skills:

• Experience working in agile environments.