Job Description

Technical Support Specialist

Contract to Hire: Chandler, Arizona, US

Salary Range: 19.00 - 20.00 | Per Hour

Job Code: 359542

End Date: 2025-04-06

Days Left: 2 days, 1 hours left

Job Title: Technical Support 1
Client: Banking
Location:Chandler, AZ 75001
Duration: 12-month contract (possible extension or hire based on performance)
Pay Range: $19/hr to $20.04/hr
Shift: Onsite Monday-Thursday, WFH Friday (if no absences)
Training: 5-week onsite training (no time off)

Position Summary:

Provide first-line support for internal employees via voice and chat in a 24/7 Global Service Desk environment.
Troubleshoot MS applications, proprietary systems, and basic tech issues.
Ensure high-quality client care, document issues for second-line support, and meet performance targets.

Required Skills:

1-3 years of experience in client care or customer service
Strong multitasking, organizational, and communication skills
Ability to meet performance targets in a fast-paced environment

Desired Skills:

Experience in a tech call center or customer service
Familiarity with Win 10/11, MS Office, VPN, and ITSM Remedy

Job Requirement

technical support
desktop support
it support
Help Desk
Service Desk

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Recruiter

Phone

Ayushi Gupta

ayushi.agupta@collabera.com

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Technical Support Specialist

Job Requirement

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