Global Internal Employee Technology Support Analyst

Location: Addison, TX, Chandler, AZ, Jacksonville, FL and Hopewell, NJ (Onsite – 4 in office, 1 WFH)
Pay Range: $20/hr
Shift: 24/7 Global Service Desk (Rotational Shifts)

Job Overview:

We are seeking a Global Internal Employee Technology Support Analyst to provide first-line IT support for internal employees via phone and chat. This role is ideal for candidates with a customer service or call center background, looking to expand their technical skills in an enterprise IT environment.

Key Responsibilities:

• Provide technical support via live chat and phone for internal employees.
• Troubleshoot basic IT issues related to Windows 10/11, MS Office 365, VPN, Citrix, SharePoint, and Skype.
• Handle multiple chat sessions simultaneously while maintaining service quality.
• Document and escalate unresolved issues to second-level support teams.
• Work in a fast-paced, team-oriented environment while meeting service-level metrics.
• Follow a structured training program (first 5 weeks fully onsite).

Qualifications:

• 1-3 years of experience in Customer Service, Call Center, Help Desk, or Technical Support.
• Strong communication and problem-solving skills.
• Ability to multi-task and manage multiple live chats effectively.
• Knowledge of basic IT troubleshooting (Windows, MS Office, VPN, etc.).
• Ability to work onsite (4 in-office, 1 WFH after training).
  Reliable Wi-Fi and quiet workspace for work-from-home.

Preferred Qualifications:

• Previous experience in Technical Support or IT Help Desk.
• Exposure to ITSM tools (e.g., Remedy, ServiceNow).

This is an excellent entry-level opportunity to build a career in IT support within a global enterprise environment.