Tech Support – Hopewell, NJ/Addison, TX/Jacksonville, FL/Chandler, AZ (Onsite) 

12 month contract 

Rate range: $20-$21/hr

Position Summary 
Providing first line support for the internal employees’ resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care. 
 
Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously. 

Required Skills  

• Requires 1-3 years of experience  

• Excellent Client Care / Customer Service skills.  

• Work well as a team and build relationships to the global partners.  

• Excellent organizational skills, with the ability to prioritize workload.  

• Ability to multitask and maintain focus on all areas of responsibility concurrently.  

• Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling.  

• Able to work in a fast-paced environment.  

Desired Skills  

• Technology Call Center and or Customer Service experience.  

• Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.  

• Hardware Support – Windows 10/11,  

• Software - MS Office suite, Office 365, SharePoint, Skype  

• Network – Citrix, VPN, Cisco AnyConnect  

• ITSM Remedy (not essential)