Job Description

Contract: Chandler, Arizona, US

Salary Range: 15.00 - 18.00 | Per Hour

Job Code: 359652

End Date: 2025-04-05

Days Left: 1 days, 2 hours left

Provide first-line support for internal employees via phone and chat channels, troubleshooting applications, proprietary systems, and hardware issues.
Manage multiple live chats simultaneously while meeting performance targets and ensuring high-quality customer service and call/chat handling.
Document tickets clearly for escalation to second-line teams when issues cannot be resolved at the first line.
Must Haves: 1-3 years of experience in client care or customer service, knowledge of hardware support (Windows 10/11), software (Office 365, SharePoint, Skype), and networks (Citrix, VPN, AnyConnect), and excellent multitasking, organizational, and communication skills.
Plusses: Familiarity with ITSM Remedy, experience with agent chat systems, and technical knowledge of iOS and Windows operating systems.
In-house technical training and real-time support from peers and subject matter experts will be provided to ensure success in the role.

Recruiter

Phone

Dharamveer Kushwah

dharamveer.kushwah@collabera.com

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