Job Description

Client: Banking
Job Title : Tech Support
Duration: 12 Months
Location: Chandler, AZ
Pay Rate: $18 - $20/hr. Max

Position Summary:

Providing first line support for the internal employees’ resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care.
The successful candidate should have excellent customer care skill with a desire to expand their skill and knowledge within IT.
This is an onsite position currently working 4 day in office with 1 day working from home if meeting individual service levels and metrics with no performance issues once training is complete.
Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality.
Role involves basic troubleshooting of MS applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously.
Client Care is our top priority.
The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix – for when First Line resolution cannot be attained. Excellent communication and written skill are a necessity.
In-house technical training will be provided backed up with real-time support from peers and subject matter experts.

Required Skill:

Requires 1-3 years of experience Excellent Client Care / Customer Service skill.
Work well as a team and build relationships to the global partners.
Excellent organizational skill, with the ability to prioritize workload.
Ability to multitask and maintain focus on all areas of responsibility concurrently.
Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Able to work in a fast-paced environment.
Desired Skill Technology Call Center and or Customer Service experience. Ability to utilize multiple resources to determine causes and resolutions of problems and incidents.
Hardware Support – Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype Network – Citrix, VPN, Cisco AnyConnect ITSM Remedy (not essential)

Recruiter

Phone

Abhishek Naik

abhishek.naik@collabera.com

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