Service Desk Specialist /L1 Analyst

Contract: San Francisco, California, US

Salary Range: 20.00 - 25.00 | Per Hour

Job Code: 359794

End Date: 2025-04-11

Days Left: 28 days, 23 hours left

Title: L1 Analyst
Type (Contract, C2H, Perm): 3-month contract (possibility for extension)
Location: San Francisco, CA 94105- 5 days/week - a bit of flexibility here
Start Date: ASAP
Compensation: $20-$25/Hour
Interview Process: 1 Round


Must-have/key skills needed:
• Clear communication
• Recent grad to 1 year of experience working at a call center/service desk/user support role that used a ticketing system
• Ability to learn quickly
• Experience resolving minor security issues
• Experience in a customer support role
• Active directory
• MS 365
• Windows 10
• GenAI Understanding (any use of ChatGPT, understanding its functionality etc)

Pluses/education/certifications:
• Utilized ServiceNow for ticketing
• CCNA Certification
• A+ Certs
• ITIL certification

Job Requirement
  • San Francisco California Onsite
  • L1 Support
  • Call center Service desk User support
  • Ticketing
  • Customer Support
  • Active Directory
  • ITIL
  • ccna
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Kavin Nilavu Thatha Manji Sivananthan
  • kavin.nilavu@collabera.com
  • 9738595453
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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