About the Role:

• We are seeking a Patient Access Representative to join our team.
• The ideal candidate will be responsible for obtaining current and accurate demographics and insurance information, registering patients, verifying insurance benefits, and collecting patient financial responsibilities.
• This role also involves providing training and mentoring to peers.

Pay Range: $20 - $21

Responsibilities: 

• Conduct patient interviews to obtain demographic and financial data for registration, insurance verification, precertification, and billing.
• Perform cashiering responsibilities according to company policies when appropriate.
• Register patients in multiple locations and understand patient flow processes in each area.
• Verify patient eligibility for insurance coverage and determine patient liability.
• Negotiate payment arrangements with patients when necessary.
• Communicate effectively with patients and family members during traumatic events, demonstrating exceptional customer service skills.
• Interact with all areas to provide appropriate information related to patient delays and schedule changes.
• Adhere to compliance with order validation, cash policy requirements, government payor requirements, and patient safety requirements.
• Manage multiple priorities in an organized manner and escalate service issues to management when necessary.
• Perform reviews and take action regarding departmental and individual reports as assigned.

Education Qualification: -

• Certification/Degree Requirements: N/A

Required Skills: -

• Customer service experience required.
• Typing experience (30wpm+).
• Ability to stand for the majority of the shift.
• High level of empathy and ability to communicate effectively with patients and family members.
• Strong organizational skills and ability to manage multiple priorities.
• Ability to work in a highly stressful and emotional environment.  Knowledge of revenue cycle functions and patient access processes.