Support Engineer I

Contract: San Francisco, California, US

Salary Range: 26.00 - 28.00 | Per Hour

Job Code: 360408

End Date: 2025-04-26

Days Left: 25 days, 14 hours left

Title: Support Engineer I (AV Technician)
Location: San Francisco, CA
Duration: 12 Months
Pay range: $26.43 - $28.43/Hr
 
Job Description:
  • We are looking for a passionate, experienced, and professional AV Support Engineer to join our AV Collaboration Services team.
  • The AV Support Engineer will report to the Manager of IT & AV Services and be a contributor to supporting the AV events and maintain the collaboration spaces and applications at the San Francisco HQ.
  • Part of the Enterprise End User Services team, you will partner with Workplace and other operation teams, and externally with premier AV Vendors.
 
Day to Day:
  • Operate AV equipment during events
    • All Hands operation and support
    • Provide support to special events
    • Provide prior to meeting AV set-up and post teardown
    • Manage and edit end user content
  • AV design and architecture
    • Contribute to the collaboration standards, hardware and software
    • Research new technologies to improve collaboration
    • Improve implementation processes
  • AV system maintenance
    • Daily maintain AV systems portfolio
    • Troubleshoot and provide resolution to related incidents
    • Coordinate break/fix efforts
    • Maintain service level agreements
    • Improve processes focused on scalability
  • Collaboration software
    • Act as a system administrator
    • Manage and document collaboration software updates
    • Monitor notifications and errors
    • Monitor and troubleshoot for performance
    • Provide reporting as per the organization need
  • Customer support
    • Monitor and fulfill requests
    • Maintain Knowledge-based articles per organization need
    • Define and monitor service level agreements
    • Identify new collaboration service solutions based on user needs
Job Requirement
  • Experience of of AV protocols and standards
  • AV control and DSP programming experience
  • Support large company events
  • Industry certifications
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Sidharth Sethi
  • sidharth.sethi@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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