• Efficiently handle a high volume of support tickets, providing timely and effective resolutions.
• Investigate and resolve TA workflow process issues, performing technology and process support.
• Provide high-touch customer service to recruiters, coordinators, candidates, and hiring managers, ensuring a positive candidate/hiring manager experience.
• Manage the Talent Acquisition (TA) Inbox, complete requisitions, and manage assignments; escalate background check issues as needed.
• Serve as a business partner, delivering consultative customer service to internal and external stakeholders.
• Document inquiries and transactions in ticket management tools as required and leverage knowledge databases to resolve workflow transactions.
• Collaborate cross-functionally to support various functions across the organization, maintaining strong interpersonal relationships from associates to the CEO.
• Engage actively in teamwork, demonstrating a team-oriented approach while handling confidential and sensitive information.
• Contribute to cleanup projects, optimizing recruitment processes, and identifying trends to recommend process improvement strategies.
• Maintain requisition and candidate data in systems such as SmartRecruiters, Workday, and CRM systems
• Assist colleagues from HRConnect, Business Technology Solutions, and external vendors, and participate in additional projects and continuous improvement initiatives.
• Other projects or tasks related to the O&I team.

Qualifications:

• High School Diploma required; Bachelor’s degree preferred, ideally in Human Resources.
• Demonstrated experience managing a high-volume ticketing system and delivering superior customer service.
• Proven ability to handle multiple tasks efficiently, prioritize workload, and support diverse functions within an organization.
• Strong interpersonal and communication skills, both written and oral, with a focus on email etiquette, attention to detail, and follow-up.
• Proficiency with MS Office products, databases, and experience with SmartRecruiters or other advanced ATS preferred; familiarity with ticketing systems is advantageous.
• Resourceful in tackling challenges and creating solutions with strong troubleshooting capabilities.Analytical skills to identify problems, draw conclusions
• Recommend solutions within processes.