Job Title: Administrative Support III 

Job Location: Culver City, CA 90232

Job Duration: 24 Months (Contract) 

Pay Range: $23.37/hr - $24.37/hr 

Job Description: 

This position reports to the Project Team Manager. A Project Coordinator thrives in a fun and fast-paced environment, this position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions. The Project Coordinator will work within a team environment as well as communicate internally with other departments. 

Primary Objectives: 

• Provide members with a personalized creative experience 

• Work intimately with members and coordinate the entire lifecycle of their projects 

• Provide stellar customer satisfaction at all times 

• Partnering with Publishing teams to ensure that members enrolled in the proper service package 

• Working internally with other departments to ensure that a quality product is delivered in a timely manner 

• Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur 

• Meeting all performance and quality metrics 
• Initiating process improvement projects within the department and driving them through to completion

Basic Qualifications: 

• Associate's degree 

• 2+ years customer service experience 

• Experience working with high-volume processes 

• Working knowledge of MS Office Applications 
• Ability to work weekends and overtime as required

Reason for Request: 

• Additional support added to team to support volume of projects.

Surrounding Team and Key Projects: 

This position requires heavy phone and e-mail communication with customers, utilizing a wide variety of software tools to navigate customer accounts, research and review policies, and identify and communicate effective solutions.

Typical Task Breakdown: 

• Provide members with a personalized creative experience 

• Work intimately with members and coordinate the entire lifecycle of their projects 

• Provide stellar customer satisfaction at all times 

• Partnering with Publishing teams to ensure that members enrolled in the proper service package 

• Working internally with other departments to ensure that a quality product is delivered in a timely manner 

• Using a wide variety of software systems to navigate customer accounts and proactively monitoring accounts to anticipate problems before they occur 

• Meeting all performance and quality metrics 
• Initiating process improvement projects within the department and driving them through to completion

Degrees / Certs and/or Experience Required: 

• Associate’s Degree 

• 2+ years customer service experience 

• Experience working with high-volume processes 

• Working knowledge of MS Office Applications 
• Ability to work weekends and overtime as required

Preferred Qualifications: 

• Bachelor's degree preferred 

• Aptitude to quickly learn new systems and software 

• Ability to multi-task & prioritize, with strong organizational and follow-up skills 

• Excellent oral and written communication skills