Client: Healthcare 
Title: Vice President Revenue Cycle
Location: Troy, Michigan
Duration: Full Time Role (Permanent role)
Schedule: Hybrid schedule - in office Wednesdays and as needed for meetings.
Shift: Standard schedule will be 8-5 Mon-Fri

Principal Duties and Responsibilities:

• Partners with the Sr. Vice President and Chief Revenue Officer to build a vision and strategies that assure world-class quality integrated services that meet or exceed customer needs.
• Clearly communicates the business model and tactics to stakeholders.
• Works closely with Revenue Cycle Performance Improvement & Analytics staff to drive Revenue Cycle Playbook projects.
• Develops excellent relationships with revenue cycle customers including Market leadership, Service Line Leadership, Finance Leadership Team, hospital presidents, and clinical department chairs and administrators.
• Recruits and develops excellent talent in areas of responsibility, including a blend of subject matter experts and transformational leaders.
• Establishes clear performance expectations and standards of excellence.
  Supports the development of a diverse and representative talent pool with involved and empowered employees.
• Ensures effective and compliant revenue cycle systems using internal and external resources as needed.
• Develops and monitors offshore work streams, ensuring compliance and adherence to budget.
• Evaluates and leads the contracting for capital acquisitions, consumable supplies, purchased services, and leased property to realize economies of scale and protect the interest of the organization.
• Leads the development and acquisition of information technology strategies to support the information and business needs of the Revenue Cycle service line.
• Within an overall objective of optimizing Epic functionality and staying current on the Epic model system, evaluates existing and emerging technology and outsourced services to consider the potential utility, acquisition, and implementation options for the enterprise. Creates an environment of continual improvement and adaptive innovation, which is responsive to the needs of customers.
• Facilitates a matrix approach in the development of services and demonstrates the ability to participate effectively on committees and teams within the health system’s organizational structure.
• Effectively represents its interests when communicating with key stakeholders, both internal and external, suppliers, contractors, government officials, regulatory agencies, third-party payors, and healthcare providers.
• Effectively manages financial performance, including planning capital and operating budgets, growth initiatives, and expense management.
  Performs other related duties as needed.

Skills:
The VP Revenue Cycle and other members of the Leadership Team are jointly responsible for the annual update and execution of the Revenue Cycle Playbook designed to continue transformational activities to result in world-class performance in the areas of:

• Yield Management
• Risk Adjustment Factor Management
• Acceleration of Accounts Receivable
• Compliance
• Cost-to-Collect
• Staff Engagement
• Patient Engagement

This executive provides leadership for human resources, work processes, and information technology for assigned functions across all service locations. The individual in this role fosters a culture of innovation, employee development, safety, accreditation, and responsible business performance. This leader works to integrate Revenue Cycle services with the vision and mission of the organization and its operating units.

Key transformational areas of focus include:

• Use of advanced analytics to segment populations and activities for the purpose of supporting customized responses.
• Deployment of automation and other technology enhancements to streamline processes and improve performance.
• Redeployment of labor savings into areas of enhanced service for patients and clinical customers.
• Acceleration of adoption of emergent technology to facilitate automation of coding and documentation and other processes.
• Use of Artificial Intelligence and Machine Learning to segment review, querying, and educational activities in areas most critical to performance areas.
• Development of clinically based alerts in Epic and integrated bolt-ons to facilitate accurate documentation & coding.
• Promotion of voice recognition and NLP as an alternative to manual dictation & transcription.
• Promotion of continued exodus from paper records & scanning, and for those areas where scanning is necessary, movement of processes towards point-of-service.

Education/Experience Required:

• Bachelor’s degree required.
• Master’s degree in business or health-related field is strongly preferred.
• Minimum of seven (7) years of progressive experience, including director-level responsibility in a complex healthcare organization.
• Exceptional business acumen, including experience in contracting or group purchasing, required.
• Exceptional interpersonal skills for written, verbal, presentation, and computer communication required.
• Experience with leading integration or other large transformation projects preferred.

Duties:

• Procedural/Surgical Coding
• Inpatient Professional Coding
• ED Coding
• Anesthesia Coding
• Clinical Documentation Improvement
• Utilization Management
• Clinical Denial Recovery Unit
• Payer Audit
• Transcription
• Central Business Office
• Hospital Insurance Recovery
• Professional Services Insurance Recovery
• Coding Recovery
• Transaction Flow
• Patient Services
• Revenue Integrity

Certifications/Licensures Required:

Must meet or exceed core customer service responsibilities, standards, and behaviors as outlined in the Customer Service Policy and summarized below:

• Communication
• Ownership
• Understanding
• Motivation
• Sensitivity
• Excellence
• Teamwork
• Respect

Must practice the customer skills as provided through ongoing training and in-services.
Must possess the following personal qualities:

• Be self-directed
• Be flexible and committed to the team concept
• Demonstrate teamwork, initiative, and willingness to learn
• Be open to new learning experiences
• Accept and respect diversity without judgment
• Demonstrate customer service values