Title:          Customer Care - Sales Support Associate

Location:   Burlington, MA 01803 (HYBRID)

Duration:  12 Months (temp to hire)

Hours:       8:30am - 5pm
Payrange: $20 - 22/hr.

 

Job Details:

• Training on-site 3 Weeks, Will be hybrid after training
• Highly recommended: ERP – Oracle or SAP, experience with salesforce or any CRM system that’s similar
• Phone etiquette (most communication in salesforce or through outlook, 5-7 calls a day)
• Hardwired Ethernet connection – required
• Fast paced, adaptability

Job Duties:

• This Sales Support Associate position involves working in a high-energy, dynamic, and rewarding team environment focused on delivering best-in-class support.
• This individual will be responsible for ensuring each transaction is processed within the company's guidelines and values.
• As a Sales Support Associate, this individual must have the ability to learn and master several different skill sets. Excellent written communication skills are imperative.
• The opportunity for growth exists for employees who have the potential and demonstrate the ability to learn at the next level of responsibility.
• You will use a combination of two or more ERPs (Oracle, PRD, or P80), Salesforce, Chatter, WIMS, and other applications that house customer information to research and respond to sales inquiries.
• You will be tasked with case assigning, creating new leads, investigating, and handling issues upon sales request, credit and/or re-bill requests, and any other sales-related inquiries for multiple specialty teams.
• Being able to respond to sales inquiries and resolve issues quickly, competently, and professionally is key to this position.

Basic Qualifications:

• High School Diploma or equivalent
• 1+ years of Sales Support experience

Preferred Qualifications:

• Demonstrate strong interpersonal communication and written skills, proactive problem-solving skills, and the ability to multitask effectively.
• Highly motivated and organized, with attention to prioritizing incoming tasks.
• Associates degree or higher education
• Knowledge of Oracle, PRD or P80 system and PC applications
• Strong knowledge of company's organizational structure, and business practices.
• Act as a role model of company's values and best-in-class business practices.
• Able to meet the challenges of a fast-paced, high-energy environment, while maintaining a strong level of professionalism.
  
  
  If interested kindly share your resume at Jigyasa.issar@collabera.com