Day-to-Day Responsibilities:

• Respond to requests for application support from business, operations, and interfacing application teams during on-call schedule.
• Manage incident resolution in production environments for assigned applications.
• Manage problem tracking and resolution in production environments for assigned applications.
• Support and perform change tasks per instructions from application teams in the production environment.
• Schedule and manage infrastructure maintenance activities for production environments.
• Monitor jobs and respond to job alerts timely.
• Support release and deployment activities as needed.

Must Haves:

• Experience with SWIFT software and SWIFT applications
• Unix/Linux operating system knowledge
• Understanding of Database structure and ability to run Data queries using SQL
• Troubleshooting Data issues
• Understanding of HTTP protocols and making API calls through HTTP
• Scripting and automation skills
• Ability to troubleshoot applications and review application logs
• Familiarity with Remedy Incident Management, Problem Management, and Change Management modules
• Good written and verbal communication skills, able to summarize technical issues at a business level.