DayToDay Responsbilities:

• Trader Facing Support: Act as the first line of support for trading desks, particularly within the Credit domain, ensuring systems are up and running and efficiently addressing any technical issues that arise.
• Trade Capture and Platforms Support: Troubleshoot, investigate, and resolve issues related to trade capture, platform functionality, and integration between front-office and back-office systems.
• Monitoring & Alerts: Utilize tools like Splunk and ITRS to monitor system performance, identify issues proactively, and escalate to relevant teams when necessary.
• Incident & Problem Management: Manage and resolve high-priority incidents, including root cause analysis, and collaborate with cross-functional teams to prevent recurrence.
• SQL Database Queries: Write, optimize, and troubleshoot SQL queries to extract, analyze, and validate trade data in databases and support the trading desks’ data needs.
• Collaboration: Work closely with the development teams, infrastructure, and trading desks to ensure system uptime and resolve production issues in a timely manner.
• Documentation & Reporting: Maintain detailed records of incidents, resolutions, and support processes. Provide regular reports on system health and performance metrics.
• On-call Support: Participate in an on-call rotation for out-of-hours support, ensuring minimal disruption to trading activities.

Must Have:

• Experience: Minimum 2+ years of experience in a production support or technical support role, with significant exposure to global markets and FX trading environments.
• Technical Skills:
• Strong expertise in SQL database queries and data manipulation.
• Experience with Splunk for log monitoring and troubleshooting.
• Familiarity with ITRS for system monitoring and alerting.
• Basic Unix/Linux command-line skills for system diagnostics and troubleshooting.
• Experience with Bloomberg terminals and related platforms for trade capture and market data integration.
• Python scripting knowledge is a plus to assist in automating processes or troubleshooting.
• Market Knowledge: Strong understanding of global markets, particularly Fixed Income.
• Communication Skills: Strong interpersonal and communication skills to effectively interact with traders, technical teams, and other stakeholders.
  
  Pay Rate Range: $65/HR - $70/HR