Title: ServiceNow Administrator

Location: Dallas, TX - 75217

Duration: 06 – 12 months (with possible extension)

We are seeking a skilled ServiceNow Administrator to join our team. The successful candidate will be responsible for the day-to-day administration and management of the ServiceNow platform, ensuring optimal performance and seamless integration with other systems.

Responsibilities

• Perform day-to-day administration of the ServiceNow platform.
• Manage system configurations, including user setup, roles, and access permissions.
• Develop and implement custom applications and workflows.
• Customize forms, lists, and dashboards based on user requirements.
• Troubleshoot and resolve technical issues within the ServiceNow platform.
• Monitor system performance and take corrective actions as needed.
• Implement and manage integrations with other systems using web services, APIs, REST/SOAP.
• Ensure seamless data flow between ServiceNow and external systems.
• Plan and execute system upgrades and patches.
• Test new functionalities and ensure smooth transitions during upgrades.
• Create and maintain system documentation, including user guides and technical documentation.

Required Skills

• Experience with day-to-day administration of the ServiceNow platform.
• Proficiency in managing system configurations, including user setup, roles, and access permissions.
• Ability to develop and implement custom applications and workflows.
• Experience in customizing forms, lists, and dashboards based on user requirements.
• Strong troubleshooting skills to resolve technical issues within the ServiceNow platform.
• Knowledge of implementing and managing integrations with other systems using web services, APIs, REST/SOAP.

Nice to Have Skills

• Experience with system upgrades and patches.
• Ability to test new functionalities and ensure smooth transitions during upgrades.
• Experience in creating and maintaining system documentation, including user guides and technical documentation.