Job Title: Technical Support Tech 

Job Location: New Carlisle, IN 

Job Duration: 6 Months (Contract) 

Pay Range: $20.72/hr - $21.72/hr 

Job Description: 

• Provides support to end users on a variety of issues. 

• Identifies, researches, and resolves technical problems. 

• Responds to telephone calls, email and personnel requests for technical support. 

• Documents, tracks and monitors the problem to ensure a timely resolution. 

• May require an associate's degree in a related area and 0-3 years of experience in the field or in a related area. 

• Has knowledge of commonly-used concepts, practices, and procedures within a particular field. 

• Relies on instructions and pre-established guidelines to perform the functions of the job. 

• Works under immediate supervision. 

• Primary job functions do not typically require exercising independent judgment. 
• Typically reports to a supervisor or manager. 

Required Skills: 

• IT technical skills background 

• Experience with fiber optics 

• Fiber connections 

• MTP, MPO 

• Hardware troubleshooting, cicso, juniper switches