Cutosmer Service Representative (Mortgage)- Williamsville, NY - 14221 (Hybrid)

Payr range- $20-25/hr

Skill Set

• Customer Service
• Quick learner
• Multitasker
• Mortgage or banking background highly preferred

OVERVIEW:

• Responsible for processing conventional and government loan requests based on product, underwriting, and state specific and investor guidelines.

Scope of Responsibilities:

• Work closely with both Internal and External Customers such as co-workers, borrower(s) and Loan Officers.

EDUCATION AND EXPERIENCE REQUIRED:

• Associates degree with a minimum of one year's mortgage industry experience or two years equivalent work experience, OR in lieu of a degree, three years equivalent work experience including a minimum of one years mortgage industry experience.
  -OR- Six months specific Bank mortgage processing experience plus an additional 6-12 month experience in customer service, operations, or the financial services industry.
  Good PC skills with strong knowledge of spreadsheet, word processing, email, and PDF software.

EDUCATION AND EXPERIENCE PREFERRED:

• Ability to make sound decisions based on information provided.
• Knowledge of Product, Investor and Compliance Requirements.
• Versatility and flexibility working within an ever changing fast paced mortgage environment.
• Adapting to new policies and procedures to improve processes and workflow.
• Ability to function independently within time constraints.
• Excellent verbal and written communication skills.
• Highly organized with the ability to multitask.
• Strong attention to detail.
• Prioritization of daily workload.
• Ability to work in a team environment.
• Strong work ethic, reliable and dependable.