Job Description

Title: Sprinklr Specialist- Part Time- 5 hours/week

Location: Remote

Duration: 8 months

Pay Range: $67/hr - $75/hr

Job Summary

We are seeking a Sprinklr Specialist to configure, deploy, and optimize Sprinklr’s platform for the Clients Social Media team platform.
This role requires deep expertise in Sprinklr’s suite of solutions, including social media management, customer engagement, and analytics.
The ideal candidate will work closely with cross-functional teams to ensure seamless integration, customization, and adoption of Sprinklr within the organization.

Primary Responsibilities

Technical expertise and hands-on-keyboard in Sprinklr (for project-based implementation as well as support/managed services)
Customize and optimize Sprinklr modules (Social Engagement, Social Listening, Care, Marketing, etc.) to meet Clients business and operational needs.
Work with stakeholders to define workflows, automation rules, dashboards, and reporting that align with business goals.
Develop technical documentation for configurations, integrations, and platform enhancements.
Conduct training sessions and provide ongoing technical support to internal teams for effective platform utilization.
Monitor platform performance, troubleshoot issues, and implement enhancements for improved efficiency and scalability.
Stay up to date with Sprinklr best practices, product updates, and industry trends to drive platform optimization.
Help manage relationship with Sprinklr team and assist with troubleshooting issues in Sprinklr.

Required Skills and Qualifications

4+ years Sprinklr expert (strategic and hands-on-keys)
Proven experience in Sprinklr configuration, deployment, and optimization.
Ability to configure workflows, automation rules, and dashboards within Sprinklr.
Strong understanding of social media management, customer experience platforms, and analytics.
Experience with API integrations and enterprise system connectivity.
Strong background in social tech landscape
Excellent problem-solving skills with the ability to troubleshoot technical and operational issues.
Strong technical documentation skills and attention to detail.
Ability to manage multiple implementation projects simultaneously while meeting tight deadlines.
Sprinklr certification is required.

Recruiter

Phone

SHAKTHIKANNAN KONAR

shakthikannan.konar@collabera.com

9737345512

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