• Accurate and timely registration of adverse event and product quality report from initial receipt to data entry within required timeframes.
• Performing Quality Review of external provider’s reconciliation tasks for Clinical and Post-marketing (Medical Information, Product Complaints and third-party vendor ) cases.
• Clearly and succinctly communicates information to customers verbally and in writing.
• Demonstrates a high level of customer service to both internal and external customers.
• Utilizes judgment skills to identify issues that impact the workflow.
• Uses rigorous logic and methods to solve difficult problems with effective solutions.
• Identifies gaps and areas that need improvement and communicates and/or implements recommendations/changes.
• Performing tasks outside one’s own area of responsibility to help with departmental needs
• Effectively prioritizes and manages own time to complete assigned tasks.
• Candidates must possess 3 to 5 years of experience or application/environment specific knowledge to perform tasks where large quantities of information, data or documents need to be maintained or manipulated in a structured database, filing system or associated reporting/holding format.

Experience/Skills:

• 6 months to 1 year of similar work experience.
• Excellent computer and keyboarding skills including Excel, PowerPoint, Word and Outlook (or equivalent email system).
• Prior experience and familiarity with computer databases.
• Superior attention to detail, quality, accuracy and timelines.
• Strong time management and prioritization skills; ability to multi-task.
• Strong adaptability to switching tasks to meet business needs.
• Strong customer service skills.
• Ability to work independently with minimal supervision as well the ability to work collaboratively and effectively within a team.
• Fast learner of technical and process skills/knowledge.
• Effective verbal and written skills.
• Medical terminology knowledge preferred.
• Prior experience in a regulatory/medical setting preferred.

Intake notes:

• What are the top 3-5 skills, experience or education required for this position:
• Ability to work independently with minimal supervision as well the ability to work collaboratively and effectively within a team
• Prior experience in a regulatory/medical setting preferred
• Strong time management and prioritization skills; ability to multi-task.
• Superior attention to detail, quality, accuracy and timelines