Client : Leading IT solution Provider

Title: Senior Engineer

Location: Saint Louis

Remote/On-site/Hybrid: Remote 

Duration: 6-month contract-to-hire

Pay range: $25/hr- 32/hr

Job Description:

Day To Day:

• Lead daily standups and coordinate ticket prioritization with Tier II and III teams, ensuring critical issues are assigned and resolved quickly.
• Develop and implement advanced PowerShell scripts and automation routines to reduce manual intervention and increase team efficiency.
• Deploy technical solutions to solve recurring issues, improve system performance, or implement new services for clients.
• Analyze trends in ticket data or client feedback to identify areas for technical improvement and proactively address potential issues.
• Participate in white-glove client calls, especially during high-urgency or sensitive technical escalations, delivering calm, expert communication and resolution.

MUST-HAVES:  

• 4+ years in a similar role of hands-on IT support experience 
• 4–5 years of experience in a senior support role within an MSP, with proven ability to manage complex technical environments.
• Experience with email systems 
• Strong skills in standard Windows applications.
• Advanced troubleshooting and scripting skills, including deep PowerShell experience and an understanding of automation frameworks.
• Strong leadership experience, with a track record of mentoring and growing technical teams.
• Expertise across networking server administration, cloud technologies, and security tools.