Pay Range: $ 50- $55

Job Description:
Day-to-Day Responsibilities:

• Provide daily support for production applications, including payments and banking platforms

• Troubleshoot technical issues and participate in incident bridge calls

• Drive issue resolution and communicate status effectively

• Perform root cause analysis and implement preventive solutions

• Maintain and update operational documentation and contingency plans

• Support system failover procedures, patching, and software deployments

• Collaborate with technical teams and business stakeholders for issue resolution and updates

• Participate in audits, risk reviews, and fulfill regulatory compliance requirements

• Identify and implement opportunities for process improvement, automation, and enhanced monitoring

Must-Haves:

• 5+ years of professional experience in production application support

• Strong background in Unix/Linux systems

• Proficiency in SQL for data analysis and troubleshooting

• Experience using monitoring tools (e.g., Splunk)

• Understanding of incident management, release management, and risk governance

• Strong problem-solving skills with excellent communication abilities

• Ability to work under pressure in fast-paced, high-stakes environments

Plusses:

• Hands-on experience with real-time payment processing systems

• Knowledge of payment workflows and related security protocols

• Background in financial or banking application environments

• Proven track record of driving process improvement initiatives