DayToDay Responsbilities:

• Provide day to day production application support.
• Investigate and troubleshoot issues on platform and associated applications, participate in incident bridges, ensuring all required individuals are on the call and are actively seeking to resolve the issue(s).
• Provide technical support on payments applications, providing in-depth technical analysis as required on varying platforms in the event of issues being reported, as well as following up post issue to investigate and determine root cause, identifying and implementing mitigating solutions to ensure issues do not reoccur.
• Document and maintain operational procedures including documents used to resolve issues, problem tickets, as well as ensuring all contingency related documents are accurate and up to date.
• Fulfil risk, audit, and regulatory requests.
• Stakeholder management across GT&O, particularly with CIO and business partners.
• Engage in initiative work as and when required.
• Continually look to identify and drive process improvement opportunities – improved monitoring, automation, simplifying processes.
• Provide support for system failover procedures, application patching activities, and software release deployments
• Participate in bridge line calls to troubleshoot and resolve incidents, confidently communicating with authority on technical issues and their resolution status

Must Have:

• Possesses 5+  years of overall professional experience
• Has a technology background with demonstrated experience in Unix and Linux operating systems.
• Experienced in utilizing SQL Database query language for data manipulation and analysis
• Has exposure to monitoring tools, with a preference for experience with Splunk
• Experience in application support processes including incident management, release management, risk governance, etc.
• Demonstrates knowledge and experience in problem resolution and conflict management

NiceToHave:

• Proven experience working n demonstrating an understanding of payments
• Demonstrated experience in real-time payment processing systems and technologies, including a strong understanding of the associated workflows and security protocols