Customer Service

Contract: Gainesville, Florida, US

Salary Range: 20.00 - 21.00 | Per Hour

Job Code: 361022

End Date: 2025-05-15

Days Left: 24 days, 18 hours left

Job Summary:
We are seeking a dedicated and customer-focused Call Center Customer Support Specialist to join our team. In this role, you will support patients and customers by handling inbound calls for supply orders, customer service inquiries, and equipment replacement coordination. The ideal candidate will have excellent communication skills, strong computer proficiency, and a passion for delivering quality support in a fast-paced call center environment.
 
Key Responsibilities:
  • Answer inbound calls from patients and customers regarding supply orders, equipment, and service support.
  • Maintain accurate and up-to-date patient records and verify account information.
  • Communicate prescription revision requests to internal clinic support teams.
  • Receive and process new referrals for out-of-warranty equipment and facilitate replacements.
  • Schedule annual preventative maintenance appointments for patients.
  • Coordinate and manage customer returns efficiently and in compliance with company policies.
  • Ensure compliance with regulatory requirements and internal procedures.
  • Consistently meet or exceed department KPIs and quality standards.
Minimum Requirements:
  • High School Diploma or GED
  • 2–3 years of call center experience
  • Excellent verbal and written communication skills
  • Strong data entry and computer navigation skills, with the ability to use multiple systems simultaneously
  • Proficiency in MS Office Suite (Word, Excel, Outlook)
  • Strong judgment, reasoning, and problem-solving abilities
Preferred Qualifications:
  • Associate Degree or equivalent relevant work history
  • Bilingual – Spanish speaking preferred but not required
  • Experience in a healthcare or medical device environment is a plus
Job Requirement
  • Call
  • Calling
  • call center
  • Inbound call
  • Outbound Call
  • Customer Service
Reach Out to a Recruiter
  • Recruiter
  • Email
  • Phone
  • Anwesha Mohapatra
  • anwesha.mohapatra@collabera.com
Apply Now
Apply Now
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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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Collabera is a leading global digital talent solutions firm. For over 25 years, we have provided digital and IT talent services, direct placement and career advisement, global remote talent and learning solutions to transform and diversify workforces for the Fortune 1000 globally.

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