Job Description

Escalation Speciality

Contract: Charlotte, North Carolina, US

Salary Range: 18.00 - 20.00 | Per Hour

Job Code: 361041

End Date: 2025-05-16

Days Left: 26 days, 13 hours left

Position Detail:
Position: "Escalations Representative 1"
Client: Banking
Job duration: 06 Months (Possibilities of extension)
Location: Charlotte, NC (Onsite)

Job details:

The escalations representative will be responsible for handling approx. 45-55 cases per day as it relates to wire transfer investigations.
This includes but not limited to payment research, matching inbound wire to outbound wire to identify discrepancies, formatting issues, invalid details etc.
Use of swift, fed and chips electronic messaging to Correspondent Financial Institutions and Internal Client Service officers via internal email.

Required:

Wire Transfer Knowledge
1+ years wire transfer experience(processing or investigations)

Desired (Nice to have/not mandatory):

Pega and/or IntelliTracs
Wire Investigations background

Job Requirement

Customer service
Investigation
investigated
investigate
investigating
wire transfers
wire
transfers
ACH
payments
escalations
escalation

Reach Out to a Recruiter

Recruiter

Phone

Monika Jarele

monika.jarele@collabera.com

monika.jarele@c

Cookie	Duration	Description
cookielawinfo-checkbox-analytics	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional	11 months	The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance	11 months	This cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
viewed_cookie_policy	11 months	The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.

Escalation Speciality

Job Requirement

Reach Out to a Recruiter

Apply Now

Apply Now