Job Description

Title: Device Management/Inventory Analyst

Location: 450 5h St. NW, Washington, DC 20530

Duration: 6 months
Pay rate: $30/hr to $34/hr

Key Responsibilities:

You will work closely with the component Customer Relationship Manager, Desktop Engineering Lead, and key customer stakeholders. You will support the Desktop Engineering team on the following key tasks:
Managing IT equipment inventory to ensure equipment is available and ready to deploy as needed, including imaging/re-imaging PCs
Receiving damaged/defective equipment and completing troubleshooting to diagnose and address issue
Working with vendors to manage warranty support and replacement activities
Complete incident tickets and service requests within SLA and in a modern tracking system
Work closely with the Customer Relationship Manager to prioritize and complete customer requests.
Attend meetings with the customer as required.
Provide weekly reporting of issues and projects
Provide white glove support to executive level customers
Ability and willingness to work extended hours or modified schedule for planned and emergency work.

Education and Experience:

Bachelor’s degree from an accredited college in a related discipline, with 2 to 4 years of prior relevant experience; or a Master’s degree with less than 2 years of prior relevant experience. Additional years of experience and/or relevant certifications will be considered in lieu of degree.
Required Qualifications:
BS in Computer Science, Systems Engineering, or related technical field or equivalent experience with at least 2 years relevant experience (less than 2 years with a MS/MIS Degree)
2+ years’ experience providing IT support at any level
Ability to work well with people from many different disciplines with varying degrees of technical experience
Ability to work with a large diverse team supporting multiple customers in a shared team environment.
Provide support on a M-F business hours schedule in the eastern time zone
Extended hour and weekend support as required by mission or emergencies.
Ability to work on your own to successfully resolve issues while updating management.
Ability to obtain and maintain a Public Trust clearance.

Desired Qualifications:

Recruiter

Phone

Varnit Patel

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